Communication Without Confrontation
Monday 11:15 AM – 12:15 PM
Approximately 83% conflict are not technical but personal. Customer complaints, firings, resignations, lack of promotions, and discontinuation of services is less about the quality of the product or service and more about the lack of communication skills. This topic teaches you how to avoid conflicts and reduce defensiveness to resolve issues and establish rapport.
Vincent Phipps CSP, Certified Speaking Professional
Vincent Ivan Phipps is an attitude expert. He owns Communication VIP Training.
Vincent endured the following tragedies: breaking his neck in an almost fatal accident, leaving his job after 13 years, and suffered the loss of his son. Pain turned into progression. He teaches how attitude and communication impact relationships. He is author of Lead Out Loud: Keys to Unlock Your Professional Excellence! Vincent received the highest earned honor awarded by the National Speakers Association, the CSP, Certified Speaking Professional. Since 1973, only 12% of the world’s best speakers and trainers have been recognized to receiving this international speaking designation.