What’s NOT Being Said NEEDS to Be Understood

Monday 9:45 AM – 10:45 AM

Session Description

The biggest fallacy regarding communication is that 100% of it exists within three categories: body language, tone, and words. This simply isn’t true.

If we’re going to provide better service to our customers, to our staff, and to each other, we need a better understanding of what’s happening beneath the surface. This is not your ordinary session on communication. It is challenging, educational, and entertaining as we explore the dynamics of human interaction.


Pete Smith

Pete Smith is a sought-after international speaker and trainer in the fields of leadership, management, personal growth and development. His energetic, witty, and conversational style is complimented by his ability to provide practical takeaways that actually work, while having a little fun in the process.

He is the author of Dare to Matter, which elevated to the #2 Best Seller in the Business Motivation and Self-Improvement category.

Formerly, Pete was the Operations Executive at one of the largest non-profit, alternative schools in Northern Virginia, serving the students with disabilities population. During his tenure, he helped increase the total income, employee base and client base by over 102%. He helped increase the average employee tenure by 74%, and saved the organization over $420,000 in turnover costs during that time.

Working in higher education as the Director of High School Programs, Pete took historically underperforming Mid-Atlantic sales regions to a national ranking of #1, #2, and #4.