Before it Comes to Blows! – Managing Conflict From Higher Ground

Monday 11:15 AM – 12:15 PM

Session Description

While no one enjoys conflict, it is often inevitable in a working environment. Unnecessary conflict can, at very least, affect production, morale and employee retention. At worst, unresolved conflict can cripple an organization. The most successful and dynamic organizations, corporations and individuals learn how to resolve conflict before it starts, and create an atmosphere that fosters buy-in, understanding and expression. These skills do not typically come naturally, but they can be learned! Participants will leave this program understanding how to prevent most conflict before it arises and how to manage that which can’t be prevented, to minimize its effect on individuals and the overall organization.


Lauren Schieffer, CSP

As the daughter of a career Air Force officer, Lauren Schieffer, CSP gained a profound independence and ability to adapt to changing circumstances with grace and humor. She shares lessons learned from “The Colonel” and 20 years in business with corporations, associations, and non-profits across the globe, challenging them to transcend success and strive for significance.

Relatable for everyone from custodial staff to C-Level executives, Lauren is a master storyteller, delivering insightful, and relevant content that empowers people to absorb and act upon what they’ve heard – with a dry sense of humor that keeps them chuckling while they’re learning.