Promises Made & Kept: Change and the Psychological Contract At Work

Wednesday 9:30 – 10:30 AM

Session Description

It’s often said that change is the only constant, and this could not be truer when it comes to the world of work. Afterall, 2020 has brought about immense changes in the way we communicate, collaborate, and interact with managers and peers alike.

Maintaining the psychological contract plays a vital role in the success or failure of organizational changes and shifts. In this presentation we will discuss the concept of the psychological contract at work and explore the (often forgotten and misunderstood) exchange relationship that has a myriad of impacts from both the employee and employer viewpoints. 


Charles Fields, MSHRM, CMP

As a human capital management (HCM) strategy consultant for UKG (Ultimate Kronos Group), Chas Fields helps organizations identify, assess, and maintain their human element, which increases efficiency and effectiveness cultivating a differentiated employee experience, and ultimately drives business success.
Fields joined Kronos, Inc. in 2017 with a diverse background in HCM initiatives such as training and development, change management, operations, strategic planning, and project delivery.

He deeply understands the impact that effective HCM strategies and solutions can have on both operations and human resources (HR), and his experience building and managing relationships.


Julie Develin, MSHRD, SHRM-SCP

As a human capital management (HCM) strategy consultant for UKG Incorporated, Julie Develin, MSHRD, SHRM-SCP, is well-versed in the impact of employee relations, workplace flexibility, and workforce development on business operations. An experienced senior HR leader, Develin works with organizations across the country on strategic workplace initiatives to enhance productivity, improve communication, and increase satisfaction across the workforce.

With a master’s degree in human resources development from McDaniel College, Develin is no stranger to the value of HCM technology in streamlining and enhancing the employee experience both inside and outside of the HR department.